FAQs

  • How secure is my personal information?

Your personal information will definitely secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.

For more information please have a look at part – Privacy Notice at the bottom of the website.

  • How quickly will my order ship out?

Our processing time is usually 2-3 business days from the time you place your order. Please allow 4-8 business days within the US (DHL will take care the rest). 

  • How can I track my shipment?

Once we have shipped out your order you will receive a shipment confirmation email including a tracking number. Click the tracking number to link to the order’s shipment status. However, the tracking link can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available. 

  • How do I place my order?

Ordering online from IAHCLOTHING.COM is easy! When viewing an item, simply select the attributes and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Cart, simply click the ‘CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

  • Do you restock items that are sold out?

Absolutely, we do restock most of our items. If you see any items that have not been yet restocked for a long time, simply alert us by emailing us at [email protected] 

  • Can I cancel/make changes to the order I just placed?

It is possible to make a change to your order within 24 hour of placing it and if the order has not been processed. We process orders in 1-2 days, so changes and cancellations can always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our official email on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

  • Do you ship to my country?

Unfortunately, we ship only within the US. 

  • Is all of your merchandise new?

Yes, all of our merchandise is new and not worn.

  • What if I received an incorrect or defective item? 

Please contact us ([email protected]) for a FREE RETURN LABEL. We’ll of course have the correct item sent out to you right away!

  • Do you offer discount codes?

Yes, we do offer standard discount codes some period during a year; however please follow our website for updated information. Not a member? Please sign up now. Also, make sure and sign up for our email list so that you don’t miss out on special offers.

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